Microsoft Teams is a real team player when it comes to handling complex customer issues. 

With real-time collaboration features, employees can quickly add experts or colleagues to a call to resolve problems faster. 

Screen sharing and document sharing make it easy to guide customers through troubleshooting steps and share important resources during calls, ensuring a seamless and effective support experience.

A Teams integration works on all your devices – desktops, laptops, smartphones, and tablets – making it easy for remote and mobile workers to stay connected.

Staff can access communication tools from anywhere with an internet connection and choose the best way to connect to your customers and colleagues – voice, video, or chat.

Integrating Teams also streamlines workflows by letting employees manage calls, meetings, and chats in the same platform where they collaborate on documents and projects. 

For employees, having everything in one place means they don’t have to keep switching between apps. This makes work easier, smoother, and helps them get more done.

Increase your employees’ reachability.

Teams can be accessed on a range of devices, ensuring that your customer service reps can always be reached, even when they’re away from their desks. 

By using the voice, video, and chat features within Teams, support staff can handle all interactions within one interface, resulting in quicker response times for customer queries.

Integrating Teams with Connect VoIP creates a user-friendly platform that’s easy for everyone to navigate.

With an intuitive interface, employees can effortlessly manage calls, meetings, and messages, all in one place. Whether they’re tech-savvy or not, it’s simple to connect, collaborate, and get work done.

With both platforms being cloud-based, there’s no need for traditional hardware, reducing set up and maintenance costs, and simplifying IT management. 

Staff can communicate with customers via voice, video, and chat, without the need for travel, saving time and money. 

Teams offers detailed analytics on call volume, call duration, and more, helping you understand your customers’ needs and refine your service strategies. 

By keeping a record of past communications, your team can view customer history, allowing them to deliver a more personalised service.

Discover how integrating MS Teams with your Connect Cloud VoIP system can unify and streamline your business communications and make it easy to stay connected to everyone.

Find out more about cloud based VoIP telephony and book an in-depth demo with one of our Connect specialists.