Connect offers a user-friendly online customer portal with powerful administrative tools, allowing users to easily customise their phone system from anywhere in just a few clicks.

Changes can be made by your IT team or Connect can be a fully managed service via a quick call to our UK Based, Tier 1 Support team – reducing overheads.

When call volumes increase, such as during busy morning hours, auto attendants can direct calls straight to attendance voicemail, call queues or individual departments to better manage call volumes.

During bank holidays or non-term times when staffing levels may vary, you can set up recorded messages and customised routing options to keep parents and stakeholders informed at all times.

This flexibility is also perfect for remote or mobile working, keeping staff connected no matter where they are.

Classroom licenses mean phones can be added into classrooms for safeguarding and to enhance communication.

All the while, our robust app encryption and security protocols ensure your communications are always protected, giving you complete peace of mind.

Plus, our engineers have full, up to date DBS checks to ensure safety on your premises.

During holidays or for when remote working is necessary, your calls can be routed to any user’s device wherever they are, while voicemails can be sent directly to individual or group email addresses to streamline call management.

Connect allows your staff to make and take calls from any location with an internet connection.

You can have cordless IP handsets in any classroom, lecture hall and office, as well as apps on smartphones, tablets, and laptops for off-site colleagues or mobile ground staff.

And if you ever need to relocate your cloud VoIP system, you can do so easily and keep all your existing phone numbers.

With a cloud hosted telephone system, there’s no need for costly capital expenditure on hardware and infrastructure, or line rental.

Cloud VoIP delivers a much more cost-effective solution. With everything hosted in the cloud, all you need is an internet-connected device and headset (if required) and you’re all set.

With Connect, you can scale your phone system by adding users and features as and when you need them, in just a few minutes.

Plus, you’ll only pay for what you need now, not what you think you might need in the future.

In the education sector, downtime is never an option.

Our services are hosted in multiple UK data centres and offer unmatched reliability with built-in business continuity. Plus, being a cloud system, Connect delivers the latest features to you as and when they’re released, so your system is always up-to-date.

And in the event of maintenance, disruption or a disaster causing an internet outage, calls can be delivered to mobile or diverted to other sites with ease, ensuring continuous communication.

If your staff are using MS Teams, they can take and make calls directly from the MS Teams Platform, delivering a unified communication solution.

Remote staff can easily handle calls as if they were at their desks, providing the same responsive service without the need for call-forwarding.

And with the ability to access key files from the MS Office 365 suite during a call, your staff will always have the information they need at their fingertips.

As part of our ongoing service, Agilico provides comprehensive support throughout your transition to a cloud communication system.

From the initial consultation, where we provide information and advice, to guiding you through understanding your requirements, selecting the right solution, and building a strong, long-term relationship, we’re there to support you every step of the way.

Connect comes fully loaded with all the features you’ll need in a busy education environment, including call recording, auto attendant, call queuing, hunt groups, reporting and statistics, and customisable dashboards for real-time updates.

You’ll ensure compliance by keeping student and staff data secure, and provide parents with the best possible experience.