Solution Benefits

  • Scalable telephony system
  • Increased reporting functionality
  • Vastly improved call routing

Customer Profile

  • Education
  • Around 1,000 students
  • Kent, England

About Aylesford School

Aylesford School, located in Kent, southeast England, provides secondary education to around 1,000 students.

It was one of the first schools nationally to be awarded the prestigious Character Kitemark Plus award, which recognises the school’s enhanced, continued commitment to developing character education and the character of students, and remains a pioneer in this area.

Challenges

Aylesford School had an outdated and unreliable telephony infrastructure that needed to be replaced.

The school’s IT department wanted a system that could route calls efficiently to staff and students across all departments, while also having the ability to report on usage and performance so they could manage peak times effectively. In addition to this, the school required a scalable system that could accommodate any future student and staff increases.

”We had an increasingly archaic and unstable telephony infrastructure that needed updating to take account of our current and future requirements.

IT ManagerAylesford School
The result

How we helped

Agilico Connect was chosen as the replacement for Aylesford School’s underperforming telephone system, identified for its ability to maximise operational effectiveness and deliver greater levels of control across the school.

We ensured the transition from the old system was seamless, with clear communication throughout.

The Outcome

Agilico Connect is a flexible and scalable telephony solution that allows the school to add new users as and when they need. It also allows the school to easily route calls from parents and third parties, as well as provide reporting so that they can measure performance and continually adjust resources to match weaknesses where identified.

The relationship between Aylesford School and Agilico is collaborative rather than client-supplier in nature, where we continue to work together as partners to ensure the system remains optimised.

”The onboarding process was very much centred around our needs as a school, rather than providing a ‘one size fits all’ solution. Agilico took time to visit pre and post install to give our key telephony using staff good knowledge on the product. They were able to deliver on their commitment and provided great communication along our upgrade path.

IT ManagerAylesford School